The Most Common Turkey Question the Butterball Hotline Gets on Thanksgiving Day

(Image credit: Ariel Knutson)

Since 1981 the Butterball hotline has been answering and soothing every kind of question of concern you could possibly have about cooking a turkey. On Thanksgiving day alone, Butterball receives around 10,000 calls. Some of these calls are pretty straightforward and others are, well, a little strange.

Of these 10,000 calls, there is one question that the talk line experts receive more than any other. Can you guess what it is? Read on for the top question of all, plus three of the weirder ones they’ve received.

(Image credit: Ariel Knutson)

The Most-Asked Question at the Butterball Hotline

My turkey is still frozen! What do I do?

This is undoubtedly the most common question that Butterball receives on Thanksgiving Day. Callers go to the fridge to take out the turkey and find that it’s still frozen. What do you do?

Like Kitchn, Butterball suggests that if you’re in a hurry to thaw your turkey, the safest way to do it is to submerge your turkey in cold water (breast-side down) and change the water every 30 minutes. It should take about 30 minutes per pound to completely thaw the turkey.

More on thawing and cooking a turkey: How To Cook a Turkey: The Simplest, Easiest Method

(Image credit: Ariel Knutson)

3 of the Strangest Questions the Hotline Gets

1. Is it OK to quickly thaw my turkey using [insert weird thing here]?

Callers to Butterball sometimes get a little desperate when they find out their turkey is still frozen on Thanksgiving day. Examples of trying to quickly thaw a turkey include thawing a turkey in a bathtub, in a heating blanket, on a clothesline, and in the dishwasher.

(In case you’re wondering: No. Do not do these things.)

2. I left my turkey in the car overnight. Is it still OK to eat?

One caller accidentally left his turkey in the car overnight and didn’t want his wife to know. The caller was from Florida, so the talk line expert said it probably wasn’t safe to eat.

(Guys, remember to bring in all the groceries.)

3. I left the bird in the snowbank to thaw and now I can’t find it. Now what?

Someone once called the Butterball talk line when they couldn’t find their turkey in a snowbank. Apparently they had put the turkey outside to thaw in the snow, but there was a big snowstorm.

This may go without saying, but people! If you’re going to put your turkey in a snowbank, run up a flag so you know where it is! (Just kidding. Don’t do any of this.)

What’s the craziest thing that’s ever happened to your turkey on Thanksgiving Day? Did you get some help from a hotline? Or just muddle through yourself?