Good Question: Opinions on Kenmore Pro Appliances?

Good Question: Opinions on Kenmore Pro Appliances?

Chris Phillips
Jan 26, 2007

Dear Kitchen,

Does anyone have any comments about the Kenmore Pro before I commit to purchasing? Wondering which is better the Kenmore Pro or the GE Profile?

- TL


Those of us who watch Top Chef are bombarded with product placement for the state-of-the-art Kenmore Pro kitchen. But how do these appliances work?

The Top Chefs, of course, never say much pro or con about the appliances and I've never been able to find much about the appliances online or in blogs. Do any of you have Kenmore Pro appliances or has anyone seen reviews?

What I can say is that I went through detailed research in the summer of 2005 before purchasing appliances for my kitchen re-do. I chose a Kenmore Elite range, microwave/fan and a Kenmore stove and fridge.

To help make this important and expensive decision, I subscribed to Consumer Reports online ($5.95 per month, $26 a year). Consumer Reports rigorously tests appliances and is a strong source for plain-spoken advice. I could not always match up their recommendations to what fit my design specs and was in-stock and affordable in stores, but I still found Consumer Reports to be helpful.

I chose Kenmore because I trusted Sears' reputation for servicing what they sell. Sears fell flat here. The fan on my microwave has never worked properly. I scheduled three repair visits -- twice the technician never showed and once he didn't have a partner with him so he refused to work on the job. I've spent hours on the phone with the sales people, customer service, and repair center. I'm embarrassed to admit after working on this problem for a couple of months I gave up and just live with the weak exhaust fan.

As I whiled away hours waiting for the Sears repair guy, I passed the time by telling myself if I could have afforded high-end appliances, I wouldn't have to wait so long for repairs. A few weeks ago, the New York Times published Ordeal by Appliance: Weekend Home Tales. The article says it is difficult to get high-end appliances like Wolf, Miele, Bosch and ASKO serviced in out-of-the-way locations. I had an equally difficult time getting my mid-range appliances repaired, under warranty, in the middle of Brooklyn.

To end on an up note, I can highly recommend my Bosch dishwasher. I had one problem with it. After Sears visited twice and didn't fix it, I called the Bosh number on the door of the dishwasher. They had a team of repair people here in a few days and fixed it -- with a smile -- on the first visit.

Thanks for sending in this question, TL.

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