Here’s Why Your Local Aldi Store Has No Phone Number

published Feb 5, 2020
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Credit: Joe Lingeman

You might not need to give your grocery store a call when you simply need a carton of milk or want to grab some prepared food for dinner, but there are times when a phone call could come in handy. Let’s say, over a holiday to inquire about holiday hours, or perhaps to see if your favorite ice cream has come back in stock yet. (Why trek all the way there if it won’t be on the shelves, right?)

Well, no luck doing that at Aldi, unfortunately. Why? Individual Aldi stores don’t have phone numbers! A phone number does appear on Google when you search for an Aldi location nearest to you. Yet, if you give it a ring, you’ll get an automatic message that says, “Thank you for contacting Aldi U.S. Due to our limited store staffing, the phone numbers for our stores are unlisted. This is part of our savings model that allows us to pass on significant savings to our customers.”

At each store there are probably 3-5 employees working at a time, and to save money, they don’t hire anyone else to be waiting by the phone for your calls. Aldi claims they want to focus attention on treating those in the stores themselves, which is thoughtful if you’re browsing the aisles with a cart in hand (but maybe not so much if you just have a quick question and calling would be easier).

Aldi does have a customer service line, which is (800) 325-7894, and it gives you the option to talk to a real person on the phone (which is preferable, I think!) from Monday through Friday from 9 a.m to 5 p.m. ET. On the customer service line you can learn more about store hours and locations, employment opportunities, and product information, and you’re able to give store feedback, buy gift cards, get donation information, or follow up on a lawsuit.

Of course you can go to the website’s Contact Us page to get such info, which also offers frequently asked questions, an email address, and a mailing address. Still though, I guess the payoff for getting great deals at Aldi is less phone time. Whether or not it’s worth it to you is your call!