Where most companies are using Twitter to simply make announcements, Whole Foods are using Twitter to actually interact with their customers; subscribers can request new Whole Foods locations, make inventory suggestions, request refunds, and more. This is taking customer service to a completely new level, and we like it. No more standing in line or being on hold on the phone - simply type a few characters on your cell phone and send. Nice!
Do you use Twitter? Do you follow any food-related Twitters?