This morning, a total kitchen tragedy occurred. My professional Kitchenaid mixer wouldn't turn on. It has seen me through countless recipes — cakes, cupcakes, icings, breakfast treats and more — but today it decided that enough is enough.
Not being one to take things lying down, I put the internet to work and rounded up some links to help all of us get our mixers back up and running when they give us the proverbial appliance finger (you know, if they had fingers, that is).
Common Problems
There seem to be three common problems when it comes to KitchenAid mixers. The first is like ours, where the machine simply won't turn on.
The next is having the beaters hit the bottom of the bowl, and the last is having a worm gear break inside.
That isn't to say, however, that there aren't other problems that can occur. We read about one man who has oil leaking from the attachment head down into the bowl and others who can't get their head to lock open or closed and some whose mixers are sluggish and can't even whip cream. But for the most part, the three above are the most common issues.
Here are a few resources we found to help remedy the problems yourself. Yes, this means you'll have to take it apart. Many of the sites have step by step pictures to help guide you through so don't worry. Even if you can't fix it, you'll still be paying the same amount in labor for someone else to get the job done, so you might as well have tried first!
Resources for KitchenAid Stand Mixer Repair
• How To Repair A Kitchenaid Mixer Yourself: This is hands down the best link we have in our arsenal (though it doesn't fix our current problem). Tammy from Food on Food shows you step by step how to replace a worm gear, which is the number one problem with mixers when something goes awry. It's a part that's intended to break down before your motor burns out and many who use their mixer for dough will experience this once or twice during the life of their mixer!
• Fix Ya: This is a good starting place for those with electrical issues, or when your appliance won't turn on. There's a great list of things to check before sending it out. They also have a listing of all the different mixers made over the years and many have specific answers only for that model.
• How To Troubleshoot Kitchenaid Mixers: Over at How To there's a list of things to go through to help define the problem you might be having.
• Need New Parts? Here's a great listing of parts that may need to replacing. Most are under $20, which is far less than having someone else do it. Remember if a part was greasy coming out, it needs to be going back in as well, so don't forget to pick up some machine grease too!
• Adjusting The Beater/Bowl Height: This gives you a specific set of screws to adjust. This will help keep the beater from hitting the bowl or having your whisk attachment fly around a little crazy.
Have you ever fixed your own KitchenAid stand mixer, or sent one in for repair? How did it go?
Related: Should I Buy a Tilt-Head or Bowl-Lift KitchenAid Mixer?
(Image: Sarah Rae Trover, Too-Hectic)

Comments (35)
I hope some of the owners of stand mixers other than Kitchen Aid will chime in here. Would like to hear about experiences with some of the competing brands.
I'm also having the "oil leaking from attachment head" issue - if anyone has hints on where to start, I'd appreciate them!
When I first received my Kitchenaid for my wedding 14 years ago, I also had the leaking oil problem. I immediately called the company and was told this is a really common problem and not a cause for alarm. If your mixer was stored in the box and the box wasn't upright oil can leak out. They said just wash it off and continue as usual. Not enough leaks out to harm the machine. (It's working great after 14 years so I guess they were right.)
I should also not that my mom used the same KA mixer (a LOT) since the mid-seventies. It was pretty beaten up but worked like a charm. She just got a new one compliments of her new husband but the old one is still ticking.
My mother (who used to make wedding cakes, now retired) had a heavy duty that one up and quit after years of service. My brother (who happens to be a electrical engineer) was able to order a $10 part to fix it. So if you don't happen to have an engineer in the family, it might be worth asking around if you don't want to attempt it yourself.
I've only had to repair one once, and I think this letter pretty much indicates how I feel (KitchenAid customer service is awesome!)
OMG -- I just got one, so hoping no problems like this will arise.
When my mom's KitchenAid mixer's motor burned out, customer service told her that their warranty didn't cover commercial use, and she said, "I know." After an awkward moment of silence, they replaced it for her.
She loves to cook.
I had no idea they would even break, my Ma's is 30 years old, and mine 20. Did I just jinx myself? Hope not, knock wood, genuflect, spit spit, salt over the right shoulder, or is it the left?
Thanks for this post it will be a great help to us all. Another reason I love thekitchn!!
The older ones, the 30 year old one, probably won't break. That's when they were made right, and to last. Newer ones, not made so well.
I've had to repair my kitchen aid, a newer one. The motor burned out because I was kneading too much bread dough in it (a double batch. I knew I was pushing it and shouldn't have done it). I called kitchen aid. They hooked me up with a local certified repair center. It wasn't cheap, but it was way cheaper than buying a new one. Hasn't had a problem since and that was like 9 years ago.
Odd timing. Just this weekend mine starting to make a really odd noise. I will keep this post handy and thank you as always!
My KitchenAid hasn't broken yet, but it has been running a little rough. I keep feeling like I should bring it somewhere for a "tune-up" -- does anyone do this?
Kenwood have been making mixers for a long time. The older ones are also a lot better, but the new ones are much more durable than Kitchenaid.
If you only deal with dough get a santos fork mixer http://www.santos.fr/18.html
I inherited my mom's 35 year old Sunbeam, and it's a workhorse. It doesn't have all of the bells, whistles, and fancy attachments as the new kitchenaids do, but it's never given me a problem. In fact, some of my favorite small kitchen appliances are 20-30 year old hand me downs that are tried and true. Most items I've bought new (granted I don't spend a ton of money) haven't lasted more than a couple of years.
I have my mom's Kitchenaid from when my folks got married almost 28 years ago. It still runs like a dream and when it starts to give me trouble I'm certainly going to be turning to this page! Bookmarked!
I was reading a while back (I don't THINK it was here) some Kitchenaid rep or something saying that people overknead their bread dough, which causes a lot of burned out motors. You're supposed to do it for 2 minutes, tops. That seems insufficient to me, but I haven't done a comparison.
I had no idea you could raise the beater! Mine just barely hits the bottom of the bowl.
I broke the cheap plastic knob on the speed adjuster bar a few months ago. Fortunately, epoxy glue saved the day.
A couple years ago the metal ring around the snout came off mine while kneading dough. I've tried numerous times to hammer it back on, but it's slightly warped and won't fit. Since then, I've noticed oil leaking out of the holes the ring covered, but only when the head is tilted up.
When I was googling for help, I found this site was really helpful. Of course that guy takes his apart and greases it every year.
I've owned a Viking Stand Mixer, now for the last 6 years. I pack it around with me every where and I haven't had any problems with it at all.
I actually bought the Viking because I watched KitchenAid after KitchenAid die in the restaurants that I worked in. Albeit some of those deaths were the direct result of trying to use the machine other than intended.
Luckily, some parts on the KitchenAid are relatively easy to fix. Especially if you have a local service center that specializes in them.
My husband burned ours out kneading heavy dough... we drove it 3 hours to the nearest authorized repair center. Blown fuse. THREE BUCKS. Yes!
TinaMarie - From what I read it's a leaky gasket issue. Replacing the part should do the trick, it's what sits between the rotating head and the outside of the casing and they can either crack, break or just slip off (so you might make sure it's assembled correctly before you order anything). Good luck!
Buy a real mixer -- an Electrolux Assistent. For my money, it's the best on the market.
Kitchen Aids are ridiculously over-rated.
You're supposed to store it with the head down to prevent oil leakage.
There is a typo in the title of this article. I believe that the "do" and the "to" are reversed. I could be wrong,, just sayin.........
This is kind of scaring me. I've been wanting a KitchenAid stand mixer for awhile now cuz I love baking, but now I'm worried about it breaking after spending all that money on it. I know there are a couple other options out there, but honestly, I want a pretty colored one! Anyone know of another good brand that has color options?
I just got married and received a KitchenAid bowl-lift stand mixer as a wedding gift, so I am bookmarking this article in the hopes that I will never need to use it!
I bought a six-quart refurbished one years ago and have had no problems yet. Refurbed ones are *so* much cheaper than new.
The reason why the old ones were so much sturdier is because they were made by Hobart which makes restaurant equipment. My dad has an old Hobart that he hasn't used in years that I'm hoping I can talk him out of.
I love my KitchenAid Professional (the one with the bowl lift)
The best accessory I've purchased for it is this beater/scraper - no more scraping the bowl when mixing!
http://www.amazon.com/Design-Beater-5-Quart-KitchenAid-Mixers/dp/B0015TMHSI/ref=pd_sim_k_3
I have used mine 1-5x per month since I got it 2 yrs ago and so far, no problems --fingers crossed!
Fix it yourself using this!!!
http://store.mendingshed.com/kitaidparts.html
(the KitchenAid Service Manual!)
Long, long ago I bought a kitchen aid mixer from Goodwill and looked long and hard for this baby...it tells you how to take it apart and how to fix things!
Cheers!
I have an ancient one (from the 60s) I got off Craigslist for $30. I bought it as a place holder until I had the money to get a new one, but after using it for 2 years with no trouble, I have no plans to replace it. These are great resources to bookmark in case something does go wrong.
my wife bought our cobalt blue kitchen aid mixer when she was a grad student over 15 years ago & it still works like a charm & looks brand new. we don't use it as much now but it's been put through an awful lot, mixing cake, bread, & pizza dough. in grad school we made cakes at least twice weekly not to mention all the other things. when her brother got married 3 years ago we bought him one as wedding gift since we love ours so much. we haven't had any problem whatsoever & neither has he but it's good to know kitchen aid has great customer service.
I bought a refurbished kitchenaid professional 600 about 2 years ago. A few weeks ago I went to turn it on and it sounded like the gears were grinding. I did research on the internet...took it apart and re-greased all of the gears...put everything back together and viola...it works and there's no grinding sounds coming from my mixer. I'm addicted to making things from scratch...(breads...dough etc.)...my mixer is heavily used and now I have the confidence to take it apart and fix it if ever something goes wrong...thank you so very much!
I have a kitchenaid stand mixer. It's 20 years old (My husband got 20 years ago and never used it). I have stored it sitting on the counter for the last 5 years. I used it today for the first time and fell in love, until after about 5 min of use, it stopped working. It turns on and will move the blade a fraction of an inch and then makes a noise like it's trying to move more and cant. Anyone know what causes that. I have to bake about a billion cookie tonight and can't possibly mix them by hand.
I got mine from amazon.com on the 29th of December 2011 and returned it the same day. it was a 600 6 qrt pro series and it broke shut off when I was making a basic chocolate chip cookie dough recipe. It couldn't handle when I was adding in the dry ingredients. Also it couldn't make a simple meringue.... (whipped egg whites!) it took longer than if I would have done it by hand with a fork! Those are the only two things I tried and the machine failed at BOTH. This is the 600 pro series not the artisan... I'm very disappointed with kitchenaid
I had a KA 600 6 quart that quit working while making some bread. The motor would be on but the beaters would not spin. I was very upset, I lightly use the thing and the dough I was working on was not formed yet! Argh! I did look at information and this awesome video on youtube: http://youtu.be/BZp8TuhYkwc
My mixer is now back up and running - making bread once again. Thanks so much for the good information here.