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Login Help: More Answers

2007_12_13-Cookie.jpgFrom the department of redesign: It looks like most of you have solved any comment bugginess you were experiencing - great!

A few people are still experiencing some difficulties logging in and participating in surveys, however. We apologize for your frustrating experience. We are aware of these issues and ask for your patience while we iron out the kinks. Click for answers to a couple common questions we are receiving.

 
 

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• Go through your browser cookies and find any Apartment Therapy cookies and delete those. This is the most common fix to this issue. However, this doesn't work for everyone. (It worked for us!)

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Other Problems?
• If you continue having problems, please email us with the browser and version you are running when you encounter these issues.

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Comments (9)

mmmmmmmmmmmmmmmmmmmmmmmm,

samoas.

posted by art on December 13th 2007 at 7:12am
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Art, I'm with you. Samoas are the best!

posted by Aaron on December 13th 2007 at 11:09am
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They are even better frozen! Damn you Samoas, I love you so...

posted by mjoe on December 13th 2007 at 11:58am
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wheres the recipe

posted by megrockstar on December 14th 2007 at 4:49am
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Megrockstar, the Girl Scouts of America have the recipe and probably guard it with a pack of ravenous wild dogs from hell.

I actually have a login question.

I can post a comment in the Kitchn, nursery, tech, and green (sorry, can't get used to the new names) but NOT on the main site.

Can't comment there in firefox or IE. What's up?

posted by mjoe on December 14th 2007 at 2:11pm
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Forgot to mention, I get "500 internal server error."

Hope someone sees this.

posted by mjoe on December 14th 2007 at 2:18pm
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mjoe,

You get that even after clearing your cookies, restarting, etc?

posted by Sara Kate on December 16th 2007 at 10:38am
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Did something change dramatically within the last 30 minutes? Suddenly, I can log in here (wasn't possible before, even purging all cookies) and one log-in keeps me logged in for all AT-related sites. If so, that's a BEAUTIFUL change. (If it's just a coincidence, I hope it lasts.)

posted by wende in the twin cities on December 17th 2007 at 5:46am
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Sara Kate - Yep, deleted cookies, restarted, etc. It's just my computer at home that has the problem. Ancient, slow computer at work is fine.

posted by mjoe on December 17th 2007 at 8:45am
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