Iron heats slowly, but once heated, it holds its heat very well. This means that food cooks very evenly, but you have to keep an eye out for burning and anticipate when to turn the heat down. We regularly use ours to make frittatas, baked beans, pastas, weeknight stir fries, and even stove top flatbreads and pizzas.
Lodge cookware comes pre-seasoned with a soy-based vegetable oil, which saves you the time and hassle of doing it yourself. We were able to use our skillet right away with great results, though we definitely noticed improvements in the non-stick quality as the seasoning built up over the following months. Cleaning is a simple matter of scraping off any excess food, giving it a quick scrub with a dishcloth, and rubbing it with a little more oil while the pan is still warm.
This cast iron cookware also surprisingly inexpensive in today's world. You can pick up a skillet for around $25 and a regular dutch oven for around $50. They've recently started carrying a line of enameled cookware similar to Le Creuset, but with a price point at about half their cost.
Unfortunately we can't comment on Lodge's customer service simply because we've never had to deal with them! Our own skillet and those we've ordered for other people come promptly and without any problems. Nor have any problems developed in the time that we've been using their products. Their website is extremely helpful, especially when it comes to seasoning, cleaning, and maintaining the cast iron.
Lodge's entire line can be ordered online through their website. You can also find many of their products at stores like Walmart, Target, and camping supply stores.
We'd be curious to hear your experiences with both Lodge's products and their customer service!
(Image: Lodge Cast Iron Cookware)