Le Creuset: Great Customer Service Experience

One thing I love about Le Creuset, apart from the good craftsmanship, beautiful colors, and durability of their products is their lifetime guarantee. I've never had to put that to the test until recently, when I clumsily dropped my beloved 3 1/2 quart round French oven with metal knob onto a concrete floor and one of the handles snapped off, taking a chunk of pot wall with it. Oh no!Never fear, I packaged it and mailed it back to the Le Creuset returns department, along with a note explaining what happened, with my name and address included. For your reference, here is the address:

LE CREUSET OF AMERICA, INC.
ATTN: RETURNS DEPARTMENT
114 Bob Gifford Blvd.
Early Branch, SC 29916 USA

Four weeks later, they sent me a nice letter saying that they couldn't replace it for free because they couldn't find any evidence of flawed craftmanship on the item. No matter how well it is made, if cast iron falls on a hard concrete floor, it will break. But! They said that they would allow me to buy a new French oven in the same size, in a color of my choice, for 75% off! I am very pleased with this result.

Related:
More New Le Creuset Colors for 2009: Black and White
Citron: New Le Creuset Color at Williams-Sonoma

(Image: Kathryn Hill)

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